Returns and Refunds Policy

At Lakshmi Stores, we strive to ensure your groceries and food items arrive in perfect condition. Due to the perishable nature of our products, we offer returns or replacements only for items that are damaged, expired, or incorrect at the time of delivery.

Return Process

• 1.
  Inspect Your Order

  Please check your items immediately upon delivery for any signs of damage, leakage, or quality issues.

• 2.
  Contact Support

  Notify our customer service team within 24 hours of receipt by emailing [email protected] with your order number and clear photos of the issue.

• 3.
  Verification Process

  Our quality control team will review your request and photos to determine if the item is eligible for a refund or replacement based on our freshness standards.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or schedule a redelivery of the correct items at no additional cost.